When a new customer calls while you're busy working, what usually happens? *

It goes to voicemail, and I get back as soon as i can

I usually call back later that day

Someone on my team answers most calls

Every call gets answered promptly

When a potential customer calls in the evening or on the weekend, what usually happens? *

It goes to voicemail, and I respond when I'm back at work or on a break

I answer if I'm available, even during personal time

Someone on my team or an answering service handles it

Calls are answered and customers get help 24/7

When you miss a customer call, how quickly do they usually hear back from you? *

The next day, or sometimes not at all

Within a few hours

Usually within an hour

Within five minutes, automatically or consistently

When a potential customer fills out your website form or sends a text after hours, how quickly do they get a response? *

The next day, if I remember to respond

Usually the next business morning

Within an hour, if someone is available

Immediately, with an automated or live response

When a new customer reaches out, who's usually responsible for responding? *

Me — even when I'm on a job or off the clock

Whoever on the team happens to be available

A dedicated employee handles most inquiries

An automated system responds immediately and routes the lead appropriately

After you send a customer an estimate or quote, what happens if you don't hear back? *

Nothing — if they're interested, they'll contact me

I follow up once, if I remember

I consistently follow up two or three times

An automated system follows up until they respond or opt out

How many hours each week do you personally spend answering calls, scheduling appointments, following up with customers, or handling repetitive administrative work? *

More than 10 hours per week

6–10 hours per week

3–5 hours per week

Less than 3 hours per week

After you complete a job, how consistently do you follow up with customers for reviews or future business? *

Rarely — I'm usually focused on the next job

I ask occasionally, when I remember

We regularly request reviews and check in with past customers

Automated systems handle review requests and customer follow-up

Roughly how many new customer calls, texts, or website inquiries does your business receive in a typical week? *

30 or more inquiries

15–29 inquiries

5–14 inquiries

Fewer than 5 inquiries

On average, how much revenue does a new customer job, project, or appointment bring into your business? *

$5,000 or more

$1,000–$4,999

$250–$999

Less than $250

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