Terms of Service

Website Use

You may use the Small Ball Marketing website for lawful purposes related to learning about our services, requesting information, scheduling consultations, communicating with our team, or engaging with available website features.

You agree not to:

- Use the website for unlawful, fraudulent, abusive, or harmful purposes

- Attempt to gain unauthorized access to our website, systems, accounts, or data

- Interfere with website operation or security

- Submit malicious code or automated requests intended to disrupt the website

- Misrepresent your identity or affiliation

- Copy, reproduce, or exploit website content except as permitted by law

- We may restrict or terminate access to website features when reasonably necessary to protect Small Ball Marketing, our users, our systems, or third parties.

Small Ball Marketing Services

Small Ball Marketing provides marketing-related services that may include website development, customer relationship management systems, marketing automation, email and SMS communications, artificial intelligence tools, search optimization, advertising, content, lead management, scheduling, and related consulting or implementation services.

Information provided on this website describes our services generally and does not constitute a guarantee that any particular service, feature, price, strategy, or result will be available to every customer.

Specific client engagements may be governed by separate proposals, agreements, statements of work, subscriptions, invoices, or other written terms.

If separate written terms conflict with these website Terms regarding a paid engagement, the specific written agreement for that engagement will control.

No Guarantee of Marketing Results

Marketing results depend on many factors outside Small Ball Marketing’s control, including market conditions, customer behavior, competition, pricing, advertising platforms, search engines, technology providers, business operations, and the actions of the client.

We do not guarantee specific:

-Revenue

- Sales

- Leads

- Search rankings

- Advertising performance

- Conversion rates

- Appointment volume

- Customer acquisition results

- Business outcomes

Examples, case studies, projections, recommendations, estimates, or performance discussions are provided for informational purposes and are not guarantees of future results.

SMS Messaging Terms

Small Ball Marketing may operate SMS messaging programs for people who voluntarily provide their mobile phone number and consent to receive text messages.

SMS Program Description

Depending on the consent you provide, Small Ball Marketing may send text messages related to:

Information you requested

- Business inquiries

- Consultation requests

- Appointment confirmations

- Appointment reminders

- Scheduling or rescheduling

- Follow-up regarding an active inquiry

- Service information

- Customer support

- Marketing tips

- Educational content

- Promotional offers or updates

Marketing SMS messages are sent only when the recipient separately agrees to receive marketing communications.

Requesting information, scheduling an appointment, or purchasing a service does not automatically enroll you in recurring promotional SMS marketing.

SMS Consent

You may opt in to SMS communications through forms or other clearly identified consent mechanisms provided by Small Ball Marketing.

SMS consent is voluntary.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

Where multiple types of SMS communication are offered, such as inquiry/appointment messages and promotional marketing messages, separate consent options may be provided.

Message Frequency

Message frequency varies depending on your interaction with Small Ball Marketing, the services requested, appointments scheduled, and the types of communications you have agreed to receive.

Message and Data Rates

Message and data rates may apply.

Your mobile carrier may charge you according to your wireless service plan.

Small Ball Marketing is not responsible for charges imposed by your mobile carrier.

How to Opt Out

You may cancel SMS communications at any time by replying:

STOP

After you send STOP, we may send a final confirmation message indicating that you have been unsubscribed.

After opting out, you will no longer receive SMS messages from the applicable messaging program unless you later opt in again.

Help and Support

For assistance with SMS communications, reply:

HELP

You may also contact Small Ball Marketing at:

Email: [email protected]
Phone: (973) 609-5878

Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages.

SMS delivery depends on mobile networks, carriers, devices, and other systems outside Small Ball Marketing’s control.

We do not guarantee that every text message will be delivered or delivered within a particular period of time.

SMS Eligibility

You must be 18 years of age or older to participate in Small Ball Marketing SMS programs.

SMS Privacy

Information regarding how Small Ball Marketing collects, uses, protects, and handles mobile information and SMS consent is available in our Privacy Policy:

Privacy Policy:
https://smallballmedia.com/privacy-policy

Mobile phone numbers, SMS opt-in information, and SMS consent will not be sold or shared with third parties or affiliates for marketing or promotional purposes.

Service providers may process this information solely as necessary to provide communications, customer service, CRM, scheduling, messaging delivery, or related services on behalf of Small Ball Marketing.

Email Communications

If you provide your email address, Small Ball Marketing may use it to respond to your inquiry, provide requested information, manage appointments, communicate regarding services, or send communications you have requested.

If you separately subscribe to marketing emails, you may unsubscribe using the unsubscribe mechanism provided in those messages.

Transactional or service-related emails may still be sent when necessary to respond to an active request, manage an appointment, administer a service, or maintain an existing business relationship.

AI-Assisted Features

Small Ball Marketing may provide artificial intelligence-assisted features, including conversational tools such as Coach.

AI features may help users:

- Ask questions

- Learn about services

- Explore potential solutions

- Request information

- Schedule consultations

- Navigate the website

AI-generated responses are provided for general informational purposes.

Artificial intelligence systems may occasionally provide incomplete, inaccurate, outdated, or inappropriate information.

You should not rely on an AI response as professional legal, financial, medical, tax, employment, credit, insurance, or other regulated professional advice.

You should not submit passwords, payment-card information, Social Security numbers, financial account credentials, medical records, or other highly sensitive information through AI-assisted website features.

Small Ball Marketing may review conversations when needed to provide customer service, respond to requests, improve service quality, troubleshoot issues, or maintain website functionality.

Intellectual Property

Unless otherwise stated, website content—including text, graphics, branding, logos, page designs, photographs, videos, illustrations, software, marketing materials, and other content—is owned by Small Ball Marketing, Small Ball Media Group LLC, its licensors, or the applicable rights holder.

You may view and use website content for ordinary personal or business evaluation of Small Ball Marketing's services.

You may not reproduce, distribute, publish, sell, license, modify, or commercially exploit our content without permission, except where permitted by law.

Third-Party Services and Links

Our website and services may integrate with or link to third-party platforms, websites, software, payment processors, communications providers, analytics systems, scheduling systems, advertising platforms, or other services.

Third-party services are governed by their own terms and privacy policies.

Small Ball Marketing is not responsible for the availability, security, content, policies, practices, or performance of third-party services outside our control.

Payments and Paid Services

Pricing, payment schedules, subscriptions, deposits, refunds, cancellation terms, service periods, and other commercial terms may vary depending on the service purchased.

Applicable payment terms will be disclosed through an order form, proposal, invoice, checkout page, subscription agreement, or other written agreement.

You are responsible for providing accurate billing and payment information.

Where recurring services are purchased, additional subscription or cancellation terms may apply and will be presented as part of the applicable service agreement.

Accuracy of Website Information

We make reasonable efforts to provide useful and accurate information.

However, website content may contain errors, omissions, outdated information, or typographical mistakes.

We may update, modify, remove, or replace website content without notice.

Disclaimer of Warranties

To the extent permitted by law, our website and website-based services are provided on an “as is” and “as available” basis.

Small Ball Marketing does not warrant that:

The website will always be available

The website will be free from errors

Every feature will operate without interruption

Information will always be complete or current

Third-party integrations will remain available

Use of the website will produce a particular business result

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

Limitation of Liability

To the extent permitted by applicable law, Small Ball Marketing and Small Ball Media Group LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of—or inability to use—our website or website-based features.

This includes, where legally permitted, loss arising from third-party services, interrupted communications, data loss, platform outages, or reliance on general informational content.

Nothing in these Terms limits liability where such limitation is prohibited by law.

Privacy

Your use of the website is also subject to the Small Ball Marketing Privacy Policy.

Please review it here:

https://smallballmedia.com/privacy-policy

The Privacy Policy explains how we collect, use, store, share, and protect personal information, including information associated with SMS communications.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, technology, business practices, legal requirements, or website functionality.

The effective date at the top of this page may be updated when material changes are made.

Your continued use of the website after revised Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.

Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles.

Nothing in this section prevents either party from exercising rights available under applicable federal, state, or local law.

Contact Information

Questions regarding these Terms of Service may be directed to:

Small Ball Marketing
A DBA of Small Ball Media Group LLC
9 Summit St.
Glen Ridge, NJ 07028

Email: [email protected]
Phone: (973) 609-5878
Website: https://www.smallballmedia.com