Privacy Policy

Information We Collect

We may collect information that you voluntarily provide through website forms, consultation requests, appointment scheduling, newsletter signups, assessments, chat interactions, text-message opt-ins, or other communications with Small Ball Marketing.

Information may include:

- Name

- Email address

- Phone number

- Business name

- Website address

- Business or marketing goals

- Project information

- Appointment or scheduling information

Information you choose to provide through forms, email, text messages, phone calls, or website chat

We may also collect limited technical information automatically when you use our website, such as browser type, device information, referring pages, website activity, and similar usage information.

How We Use Information

We may use information you provide to:

- Respond to inquiries

- Provide requested information

- Schedule and manage consultations

- Confirm or update appointments

- Deliver marketing assessments or requested materials

- Communicate with prospective and existing clients

-Provide customer service and support

- Improve our website, services, and customer experience

- Operate our customer relationship management and automation systems

- Maintain business records

- Protect against fraud, misuse, or security threats

- Comply with applicable legal obligations

Small Ball Marketing does not sell personal information to third parties.

Requested Information and Marketing Communications

When you ask Small Ball Marketing to contact you, send information, provide an assessment, respond to an inquiry, or schedule an appointment, we may use the contact information you provide to fulfill that request and send reasonable follow-up communications related to it.

Requesting information or scheduling a consultation does not automatically enroll you in an ongoing marketing campaign.

If you separately choose to receive marketing updates, educational content, offers, or promotional communications, you may unsubscribe from those communications at any time using the instructions provided in the message.

Transactional or service-related communications may still be sent when reasonably necessary to respond to your inquiry, manage an appointment, provide requested information, or maintain an active business relationship.

Mobile Messaging and SMS Privacy

If you provide your mobile phone number and actively consent to receive text messages from Small Ball Marketing, we may send messages related to your inquiry, requested information, consultations, appointments, scheduling updates, service communications, or other communications you specifically agreed to receive.

Marketing text-message consent is optional and is separate from consent to receive inquiry or appointment-related messages.

Message frequency varies. Message and data rates may apply.

You may reply STOP to opt out of text messages or HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors or service providers solely as necessary to support services such as customer service, communications, messaging delivery, scheduling, CRM operations, and related business functions.

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

Small Ball Marketing does not sell mobile phone numbers or SMS consent information.

AI-Assisted Interactions

Small Ball Marketing may use artificial intelligence tools, including conversational assistants such as Coach, to answer questions, provide information, recommend potential services, assist with scheduling, and improve the website experience.

AI-generated responses are provided for general informational purposes and may occasionally be incomplete, inaccurate, or unavailable.

Visitors should not submit passwords, payment-card information, financial account information, medical information, Social Security numbers, or other highly sensitive personal information through an AI conversation.

AI conversations may be stored, reviewed, or processed by Small Ball Marketing and its service providers for purposes including:

- Responding to inquiries

- Providing requested information

- Scheduling appointments

- Maintaining service quality

- Improving the visitor experience

- Following up on requested services

- Troubleshooting or improving website functionality

A member of the Small Ball Marketing team may review conversation details when a visitor requests human assistance or when it is reasonably necessary.

AI assistants DO NOT make legal, financial, employment, credit, insurance, healthcare, or other decisions that create legal or similarly significant effects for website visitors.

Service Providers and Data Processing

Small Ball Marketing uses trusted third-party service providers to operate portions of our business and website.

These providers may support services such as:

- Website hosting

- Customer relationship management

- Email and SMS communications

- Scheduling

- Analytics

- Automation

- Payment processing

- Artificial intelligence features

- Customer support

- Data storage

- Security and fraud prevention

These providers may process information on behalf of Small Ball Marketing only as reasonably necessary to provide their services.

Small Ball Marketing does not authorize service providers to use SMS opt-in information or mobile phone numbers for their own marketing or promotional purposes.

Information may also be disclosed when reasonably necessary to comply with law, respond to lawful requests, protect the rights or safety of Small Ball Marketing or others, investigate misuse, enforce agreements, or complete a business transfer or similar transaction.

Cookies, Analytics, and Similar Technologies

Our website may use cookies, analytics tools, pixels, local browser storage, and similar technologies to improve website performance and understand how visitors use our site.

These technologies may collect information such as:

- Browser type

- Device type

- Pages viewed

- Approximate location based on IP address

- Referring website

- Time spent on pages

- Website interaction data

This information may be used to evaluate website performance, improve user experience, understand marketing effectiveness, and maintain website functionality.

You may be able to limit certain cookies through your browser settings.

Local Storage and Conversation Continuity

Certain website features may use local browser storage or similar technology to remember preferences or preserve an unfinished interaction.

For example, Coach may temporarily store anonymous conversation progress on a visitor’s device so the visitor can leave the page and return without immediately starting over.

Visitors may remove locally stored information by using available reset controls, clearing browser data, or using private-browsing features.

Information submitted directly to Small Ball Marketing, including an email address, phone number, appointment request, form submission, or chat conversation, may also be stored within Small Ball Marketing’s customer relationship management system.

Data Retention

Small Ball Marketing retains personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may vary based on factors including:

- The type of information

- The nature of the inquiry or client relationship

- Business and recordkeeping needs

- Security and fraud-prevention requirements

- Contractual obligations

- Legal or regulatory requirements

We may retain certain records when reasonably necessary to establish, exercise, or defend legal rights or comply with applicable law.

Data Security

Small Ball Marketing takes reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, server, database, email system, text-message system, or electronic transmission can be guaranteed to be completely secure.

Users provide information electronically at their own discretion.

Access, Correction, and Deletion Requests

You may contact Small Ball Marketing to request access to, correction of, or deletion of personal information you have provided to us.

Requests may be sent to:

[email protected]

We may need to verify your identity before completing certain requests.

Some information may be retained when reasonably necessary for legal, security, fraud-prevention, contractual, or business-record requirements.

Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties.

Small Ball Marketing is not responsible for the privacy practices, security practices, or content of third-party websites or services.

We encourage visitors to review the privacy policies of any third-party services they choose to use.

Children’s Privacy

Small Ball Marketing’s website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that personal information from a child under 13 has been submitted to us without appropriate authorization, we may take reasonable steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

When changes are made, we may update the effective date shown at the top of this page.

Continued use of our website after an updated Privacy Policy is posted constitutes acknowledgment of the revised policy.

Contact Information

If you have questions about this Privacy Policy, your personal information, or Small Ball Marketing’s privacy practices, please contact:

Small Ball Marketing
A DBA of Small Ball Media Group LLC
9 Summit St.
Glen Ridge, NJ 07028

Email: [email protected]
Phone: (973) 609-5878
Website: https://www.smallballmedia.com